Cancellations and appointment changes must be made at least 24 hours before your scheduled salon experience.
Cancellations made within 24 hours of the appointment and no-shows will result in a fee of 50% of the originally scheduled service total. This policy also applies to same-day service reductions, including changing a scheduled color appointment to a haircut only.
We offer a 15-minute grace period for late arrivals. If you arrive within this window, your service may need to be adjusted to ensure your stylist has enough time to complete it safely and without affecting the next guest’s appointment.
Guests arriving more than 15 minutes late may need to reschedule. Please contact the salon as soon as possible to discuss available options with your stylist.
We love welcoming families to Ashby Rose Hair, and children are always welcome in the salon.
We know life is busy, and sometimes your little ones need to join you for your salon visit. We simply ask that children are supervised throughout your appointment.
Our styling stations are active workspaces with hot tools, professional equipment, and limited extra seating, we’re unfortunately unable to safely accommodate children alongside you at the station while you receive your service.
If your child will be joining you, please plan for them to be safely supervised during your appointment. We also kindly ask that little ones remain in the reception area rather than walking or running throughout the salon, and that our retail products and displays are left for browsing with an adult.
Our goal is simply to keep everyone safe while maintaining the relaxing and enjoyable experience we want for every guest.
Thank you for helping us keep Ashby Rose Hair a welcoming space for everyone, including our littlest visitors. We truly appreciate your understanding!
A 3% surcharge applies to payments made by credit card. This fee helps offset the cost of credit card processing and will be disclosed before payment and shown separately on your receipt. There is no surcharge for payments made with cash or debit cards.
All listed prices are starting prices and may vary based on the stylist’s level, service performed, hair length, density, time required, and product usage. Color is charged separately based on the amount used during your service. Your stylist will discuss your service plan and anticipated pricing during your consultation.
A consultation is included before every service to discuss your goals, hair history, maintenance expectations, and estimated pricing. Certain corrective color, vivid color, extension, or transformational services may require a separate consultation before an appointment can be scheduled.
Guests must provide complete and accurate information about previous color, chemical services, medications, allergies, and at-home treatments during the consultation. Previous services and the current condition of the hair may affect what can be safely achieved. Results may require multiple appointments, and specific outcomes cannot be guaranteed.
All services are performed within the time booked. If there is not enough time to complete a requested service, the service may be modified or partially completed. Pricing is discussed prior to service and is based on the service performed. Any discounts or adjustments are considered final. Redo services are available within 7 days for services paid in full and must be scheduled with the original stylist. Redos are not offered after discounts, partial services, or refunds. If a refund is issued, the service is considered complete and no further services or adjustments are owed. Ashby Rose Hair reserves the right to refuse service to any guest who does not adhere to salon policies.
Certain appointments may require a deposit or a valid card on file to reserve the scheduled time. Any required deposit will be applied toward the appointment total. Deposits and cards on file are subject to our cancellation and no-show policy.
Unopened and unused retail products may be returned within 14 days of purchase with the original receipt. Opened or used products are not eligible for a refund. If you experience an issue with a product, please contact the salon so our team can assist you.
We are committed to maintaining a respectful, professional, and safe environment for our guests and team. Disrespectful, threatening, inappropriate, or unsafe behavior will not be tolerated. Ashby Rose Hair reserves the right to refuse or discontinue service when necessary.
Ashby Rose Hair reserves the right to refuse or discontinue service when necessary to protect the safety, comfort, and well-being of our guests and team. Disrespectful, threatening, inappropriate, or unsafe conduct will not be tolerated.
Please keep personal belongings with you during your appointment. Ashby Rose Hair is not responsible for lost, damaged, or unattended items.
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